A security system is only as reliable as its maintenance. We keep full records of your installed equipment, offer lifetime phone support, and provide optional maintenance programs to keep your system performing to Australian Standards.

When a technician is required on site, you’ll have someone already familiar with your exact setup.

Timeframe: Lifetime phone support, with optional 24/7 monitoring available.

Our licensed technicians install the system at a time that suits your operations, including after-hours or weekend installs where required to avoid disrupting your business. On completion, we hand over as-built documentation, user credentials, and training for nominated staff, so your team can use the system confidently from day one.

For CCTV installs, this includes camera mounting, cabling, NVR commissioning, mobile app configuration on your nominated devices, and a walkthrough on retrieving and exporting footage when you need it.

Timeframe: Scheduled at your earliest convenience after quote approval

We design the system around your site, your operations, and your budget. You receive a written proposal showing equipment specifications, placement, integration points, project timeline, and a fixed price. Because commercial systems are rarely off-the-shelf, we take the time to get the design right, no surprise costs after the fact.

For CCTV, your proposal includes camera placements with coverage diagrams, recording retention periods, recommended NVR or cloud storage solution, and remote viewing setup across PC and mobile.

Timeframe: Tailored to project complexity. We’ll confirm a clear delivery date during your site assessment.

A licensed security specialist reviews your site, identifies vulnerabilities, considers any existing infrastructure, and confirms exactly what’s required. Most assessments are conducted on-site so we can walk the premises with you and plan around the realities of your space, including cabling routes, after-hours access, and integration with existing systems. Where appropriate, particularly for standard product installs or sites outside Melbourne, we can also complete this stage remotely.

For CCTV projects, we assess camera coverage zones, blind spots, lighting conditions, existing recording infrastructure, and network capacity for remote viewing.

Timeframe: Booked within 3 to 5 business days of your enquiry

Call us on 1300 73 83 93 or submit an online enquiry. We respond within one business day to discuss your site, your security concerns, and the outcomes you need.

For most projects, this short conversation is enough to confirm scope and book the next step.

Timeframe: Response within 1 business day