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BlogMarch 23, 2023

Are You Making the Most of Your Alarm Monitoring Service?

Monitored alarms provide an added layer of protection that self-monitored alarms cannot. They allow the monitoring centre to send guards to your home in the event of an alarm being triggered. But did you know that there’s more?

Monitored alarms can and should be customised to get you the response you need in an event of a break-in (while you’re at home or away on holidays), fire, medical emergency and more. This article will give you an idea of the possibilities. We encourage you to take 5 minutes to make your service work harder for you, so you can continue to have peace of mind.

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Customisations in the event of break-ins

In the event that a break-in occurs when you’re at home in bed, or on the other side of the house, what can be done to customise your emergency response? The goal here is to deter the trespasser before or soon after they’ve gained access to your property and ensure you receive help from emergency services if needed.

This can be achieved in a number of ways.

You may opt to allow the monitoring centre permission to send guards to assist as soon as a sensor by the front door is triggered, or once 2 sensors are triggered. This customisation assumes that if more than one sensor is triggered without the alarm being disarmed, it is more likely a trespasser and not a family member or pet that has triggered it.

Alternatively, or in addition, you can opt to have the monitoring centre call you to coincide when your alarm begins to siren. The combination of the loud sirens and the phone ringing act as a stronger deterrent than either alone. You can then verbally confirm if the siren is a false alarm or in fact genuine, and send guards immediately.

For added peace of mind, your alarm system can be customised to include a duress code. This code will disarm the system and send a signal to the monitoring centre that a security breach has occurred at your home without alerting the intruder. This is useful during a hold-up when you could potentially be forced to disarm your system by a trespasser and aren’t able to use your phone to call for help.

Building on the previous point is the customisation option of having a safe and unsafe voice duress password. If you are held up by an intruder, you can confirm a false alarm in front of the intruder, which the monitoring centre will then ask for a password. There is both a safe and unsafe password set-up with this service, and if the unsafe password is used assistance will be sent to the property immediately, without alerting the intruder.

In the event that a break-in occurs when you’re away, what can be done to customise your emergency response? Whether it’s a weekend away in the countryside or two weeks away sunning in Mykonos, rather than having the monitoring centre call and cause you stress while you’re away, you can temporarily update your nominated contact list. This allows the monitoring centre to call a family member or friend who lives nearby to confirm if a security breach has occurred or if it’s just a false alarm.

It’s important to keep your contact list up to date even if you aren’t travelling, as this ensures that the monitoring centre can quickly reach someone, even if you are unavailable in the event of a security breach.



Customisations to get you the response you need faster in medical emergencies

For families with young children, it can be difficult to teach them how to pick up the phone, dial 000, press the correct key and then communicate with an operator. What’s easier, is teaching them how to use a medical pendant to call for help by pressing a single button. All it takes is slipping over a toy for you or your partner to fall to the floor, hit your head and be unable to call for help. After the button is pressed, an alert is sent to the monitoring centre. If they are unable to contact you after two attempts, an ambulance is sent to your address to assist. There is also the option to customise this response, bypassing the monitoring centre and sending a call for help directly to the ambulance.

For mature adults or those with chronic illnesses, the likelihood of a medical emergency occurring is more significant. Medical pendants can guarantee immediate help if, for example, your heart problem plays up and you are unable to physically get to your phone. For those living alone, they can even be programmed to detect a potentially life-threatening fall, and again send a direct call for help to the ambulance.

Customisations to get you the response you need faster during a fire

Did you know that in addition to monitoring for intruders, you can also monitor for potential house fires with smoke and heat alarms that are connected to the monitoring centre? This means that if there is a fire, the monitoring centre will be alerted and can take action the same way they would if there was an intruder. This can provide added peace of mind at night while you sleep and may be unaware of a potential fire, or when you are away from your home for work or on holidays.

What’s more, is that it doesn’t cost you anything extra to have your smoke alarms professionally monitored on top of what you are already paying for alarm monitoring. You only need to pay the upfront investment to install and connect the smoke alarm to the monitoring centre.



Customisations to deliver peace of mind in day-to-day life

For families with children, it can be something as small as knowing when your children have arrived home safely from school or netball practice that delivers true peace of mind. This can be achieved by customising your monitoring solution to send you SMS alerts whenever someone in your family’s arms or disarms the home alarm. Better yet, your solution can be customised to the level of having a unique code for each family member, so you know exactly who it is that disarmed the system and when.

By taking advantage of the customisation options available to you as an alarm monitoring customer of Signal Security, you can tailor your security to meet the specific needs of you and your family. If you’re looking for a complimentary security assessment to determine which options are right for you, feel free to get in touch with a peace of mind acquisition specialist using Signal Security’s contact us page or by calling us on 1300 73 83 93 Monday to Friday between 9 am-5 pm.

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